Refund policy

Return / Refund Policy

  • Returns must be in original condition, unworn/unused and in original unopened packaging. Your return item(s) will be inspected upon arrival before your refund is processed.
  • It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.

Important Information

  • Original shipping charges are not included in the refunded price.
  • If items are returned after our 30-day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.
  • Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.

Returning Damaged or Defective Item

We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

Please note: All damaged/defective merchandise must be reported within 30 days of your order's ship date. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request.

If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:

  1. Contact us and let us know of your issue. Be sure to have your order number ready and we will be happy to assist you!
  2. Once you have contacted us, you can return your item.
  3. If possible, Fanlocks will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.

Returning a Wrong Item Received

We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.

Please note: All incorrect merchandise must be reported within 30 days of your order's ship date. If we are notified of an incorrect item(s) after this time-frame, we will be unable to process your request.

If you are reporting a wrong item received, please follow the instructions below to receive a refund or replacement for your item:

  1. Contact Us, and let us know of your issue. Be sure to have your order number ready and we will be happy to assist you!
  2. Once you have contacted us, you can return the incorrect item.
  3. If possible, Fanlocks will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.